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Water

Before logging a query with Ward 89 councillor, please report the matter to the relevant agency and note the reference number for your query.

You can log issues such as Water Leaks, Burst Pipes and Sewerage Issues using the following:

Note that the Ward 89 councillor cannot help you unless you have a reference number for you query.

For billing issues please go to the billing page on this site.

If you have a reference number for a query from a call centre, and it has not been resolved by the relevant agency within 10 days then please fill in the form below to log a query with Ward 89 councillor who will escalate the problem with the relevant depot manager.

Reference number:

 

   (this is the reference number of the problem that you logged with the relevant agency)

Agency that took your query:

   or other agency

When did you log your first query:

  
Your name:   *
Your telephone number:  
Your email address:   *
Type of problem:

  or
other problem:

Location of problem:   Please give the closest intersection, eg. cnr 2nd Ave and Thornton.
Suburb of the problem:  
Comments:  
   

* denotes a required field. You must fill this in.

Helpful resources for water related problems

Joburg Water

customerservice@jwater.co.za
SMS: 082 653 2143
Website

How to read your meters

How to submit accurate meter
readings to the council

water queries

joburg water